Managed IT services

An in-house IT department.
Without the in-house cost.

Unlimited remote and onsite support (excluding travel and project work), proactive maintenance and Essential Eight-aligned security for one flat monthly fee per device. Month to month, no lock-in, and every price includes GST. Pricing and support terms published right here - because you shouldn't need three sales calls to find out what IT costs.

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Plans & pricing

One predictable bill.
Every charge published.

All prices include GST. Plans are month to month with no lock-in. Want a number for your business? Use the calculator.

Essentials

Managed IT

Core managed IT with proactive support, monitoring and security controls.

$105inc GST, per device, per month
  • Unlimited remote & onsite support (business hours)
  • Proactive monitoring & maintenance
  • Automated patching & updates
  • Essential Eight-aligned security controls
  • Microsoft 365 support & hardening
  • Privilege & identity protection
  • Strategic IT roadmap & guidance
  • Firewalls, switches, Wi-Fi & printers included
  • Mobiles & tablets included at no extra cost

Unlimited support excludes travel and project work. Business hours are Monday to Friday, 8am to 5pm. Onsite travel, after-hours and short-notice terms: see support terms. Month to month, no lock-in.

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Most complete

Complete Protection

The total business package - IT, phones and Microsoft licensing under one consolidated bill.

$195inc GST, per device, per month
  • Everything in Essentials
  • Microsoft 365 Business Premium included
  • Advanced anti-spam protection
  • Unlimited mobile & landline calling
  • Unlimited after-hours support & short-notice service
  • One consolidated bill for IT, phones & Microsoft licensing

Complete Protection includes unlimited support. We reserve the right to review usage if it's clearly beyond reasonable business use. Month to month, no lock-in.

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Network Management

For internal IT teams

Foundational monitoring for network uptime. Best for environments with internal IT staff.

Customshaped to your network
  • Network equipment monitoring
  • Software & firmware updates
  • Priority support for network issues
  • Yearly onsite checkup & cleanup
Talk to us

Our plans have a standard 5-device minimum - laptops, desktops, servers and virtual machines count towards it. Fewer than that? We still take on select smaller businesses case by case - get in touch and we'll let you know if it's a fit. We also cover contractors & light users - every setup is a little different, so tell us yours and we'll quote it.

Pricing calculator

Calculate Your Managed IT Costs

Find out what fully managed IT support could cost your business. Enter a few details below to receive an instant estimate, with no obligation.

Laptops and desktops. Mobile phones and tablets are included at no extra cost.

$299 per server per month inc GST, physical or virtual, including management and backup.

This helps us prepare accurate licensing advice and your quote. It doesn't change the estimate.

There's no per-location charge, so locations don't change the estimate.

Choose a Managed IT plan

Complete Protection builds on Essentials by adding Microsoft 365 Business Premium, advanced anti-spam, unlimited calling and unlimited after-hours support. Compare plans

Microsoft 365 licences aren't part of the Essentials monthly fee. Email filtering is also required, and any per-user cost for it is confirmed in your quote. We'll settle licensing in your final quote, after we've talked through your requirements.

Your plan includes

  • Unlimited remote and onsite support (business hours)
  • Endpoint security and 24/7 monitoring
  • Microsoft 365 backups
  • Security awareness training
  • Password management
  • Firewalls, switches, Wi-Fi and printers included

One-off fee (not in the monthly total)

Onboarding, typically around one month's fee (about $525), quoted upfront. Complex setups, or problems that need fixing from day one, may add some hours of work. We'll confirm everything in your quote.

Charged separately

  • Onsite travel beyond 15 minutes each way: $38 per 15 minutes
  • Project work: $152 per hour
  • Essentials only: after-hours work and short-notice service, $304 per hour (included on Complete Protection)
What's included

Everything Your Business Needs to Stay Supported, Secure and Productive

One predictable monthly fee covers your everyday IT support, cyber security, Microsoft 365 protection and ongoing system management.

Unlimited IT Support

Get help when you need it, without worrying about an hourly bill for everyday IT problems.

  • Unlimited remote support, Monday to Friday, 8am to 5pm
  • Unlimited onsite support in business hours (travel and project work excluded)
  • Troubleshooting for computers, printers and connectivity
  • Microsoft 365 support and hardening
  • Proactive monitoring, maintenance and automated patching
  • New starter and leaver setups
  • One number to call for anything IT

Onsite visits include 15 minutes of travel each way at no cost, then $38 per 15 minutes inc GST. See support terms.

Technical details
  • Response targets (business hours, the same on every plan): high priority 1 hour, medium 6 hours, low 24 hours.
  • Critical security incidents, such as suspected compromise or ransomware, get an immediate response at any hour on all plans.
  • Firewalls, switches, Wi-Fi access points and printers are included at no extra charge, and mobiles and tablets are not counted as devices.

Advanced Cyber Security

Protect your computers, accounts and business information with multiple layers of security.

  • Endpoint detection and response on your managed devices
  • 24/7 threat monitoring by a security operations centre
  • Identity threat detection for Microsoft 365 sign-ins
  • Security event logging and monitoring
  • DNS filtering that blocks malicious websites
  • Admin rights control, so nobody has more access than their job needs
  • DMARC monitoring to help stop scammers faking your business email
  • Security updates and patch management

Security practices are aligned with the Australian Government's Essential Eight. Independent audit or certification is a separate service.

Technical details
  • Endpoint protection (EDR), identity threat detection (ITDR) and security logging (SIEM): Huntress, monitored by a 24/7 security operations centre.
  • Admin rights control (privileged access management): AutoElevate.
  • DNS filtering: Zorus.
  • DMARC monitoring: DMARCLY.

Backup and Data Protection

Protect important business information and improve your ability to recover from accidental deletion, device failure or cyber attacks.

  • Nightly backups of critical workstations, servers and Microsoft 365 (emails, SharePoint and Teams files)
  • Monthly restore testing, so you know your backups actually work
  • Website hosting included (static or WordPress), with hourly backups
  • Servers are covered by the server fee, which includes management and backup

Servers are $299 per server per month inc GST. Your domain name and VPS hosting are not included.

Technical details
  • Microsoft 365 backups: Dropsuite.
  • Server and workstation backups include monthly restore testing.
  • WordPress sites also have their plugin updates managed for you.

Staff and Business Protection

Reduce security risks caused by compromised passwords, phishing emails and unsafe online activity.

  • Password management for your whole team
  • Security awareness training and phishing simulations
  • Multi-factor authentication set up across email, files and business apps
  • Account protection through identity threat monitoring
  • Strategic IT roadmap and guidance
  • Regular plain-English reviews, paced to your business
Technical details
  • Password manager: Bitwarden.
  • Security awareness training and phishing simulations: Huntress.

Everything above is included in both plans. Complete Protection adds Microsoft 365 Business Premium, advanced anti-spam, unlimited calling and unlimited after-hours support. Compare plans.

No surprises

More Protection. Fewer Unexpected IT Bills.

Your monthly Managed IT fee includes these services, with no extra per-device charges. Everything we charge separately is published below.

Included in your monthly fee

  • Remote and onsite support in business hours (travel and project work excluded)
  • Endpoint security with 24/7 threat monitoring
  • Microsoft 365 backups
  • Password management
  • Security awareness training and phishing simulations
  • Firewalls, switches, Wi-Fi access points and printers
  • Mobile phones and tablets

Charged separately (inc GST)

  • Onsite travel beyond 15 minutes each way: $38 per 15 minutes
  • Project work: $152 per hour
  • Servers: $299 per server per month, including management and backup
  • Essentials only: non-critical after-hours work, critical-incident after-hours time and short-notice service, $304 per hour (all included on Complete Protection)
  • A one-off onboarding fee, typically around one month's fee, quoted upfront (complex setups may add some hours)
  • Essentials only: email filtering is a required part of the service (Microsoft Defender as a minimum, or a dedicated anti-spam service where we recommend one). Any per-user cost is confirmed in your quote. Advanced anti-spam is included on Complete Protection

See full support terms

The fine print, up front

What counts, what's included,
and what it costs.

Network gear included

Firewalls, switches, Wi-Fi access points and printers are included at no extra charge. They don't count as devices and they don't add to your monthly fee.

Mobiles & tablets included

A device is a laptop, desktop or server. Mobile phones and tablets are not charged - they're included at no extra cost and aren't counted as devices.

5-device minimum

Our standard minimum is 5 devices. Laptops, desktops, servers and virtual machines count towards it. Smaller businesses are considered case by case.

Servers: $299 inc GST

$299 per server per month inc GST, whether it's physical or virtual, including management and backup. Each server needs its own backups, restore testing and management software.

Month to month

Plans are month to month only, with no lock-in contract.

One-off onboarding

There's a one-off onboarding fee, typically around one month's fee, quoted upfront. If your setup is complex, or has problems to fix from day one, we may add some hours of work and will confirm that in your quote.

Project work - office moves, migrations and upgrades - is charged at $152 per hour inc GST. See projects.

Support terms

How fast we respond,
and what's included.

Support hours are Monday to Friday, 8am to 5pm. Remote and onsite support are unlimited during business hours on every plan, excluding travel and project work.

Response times (business hours)

PriorityExamplesTargetGuaranteed maximum
Critical security incident (any hour)Suspected compromise, ransomwareImmediaten/a
HighInternet offline, key system down, the CEO's computer stopped working1 hour8 hours
MediumSlow printing, a single user can't scan6 hours48 hours
LowNew user setup, planned maintenance24 hours5 business days

The target is what we aim for; the guaranteed maximum is the longest you should wait. Response targets are the same on every plan and run on business hours and business days (Monday to Friday, 8am to 5pm). There are no target times outside business hours, with one exception: a critical security incident, which we respond to at any hour on all plans.

Onsite visits, after hours and short notice

EssentialsComplete Protection
Remote & onsite support, business hoursIncluded - unlimited (travel and project work excluded)Included - unlimited (travel and project work excluded)
Onsite travelFirst 15 minutes each way free, then $38 per 15 minutes (inc GST)First 15 minutes each way free, then $38 per 15 minutes (inc GST)
Outside business hoursBest-efforts response, usually first thing the next business day. Non-critical after-hours work is charged at $304 per hour inc GSTUnlimited after-hours support included
Critical security incident, any hourWe respond at any hour. After-hours time is charged at $304 per hour inc GSTWe respond at any hour. After-hours time is included
Short-notice service$304 per hour inc GSTIncluded

Short-notice service means you want something completed sooner than our standard timeframe and we have to reschedule our team to do it. Complete Protection includes unlimited support. We reserve the right to review usage if it's clearly beyond reasonable business use.

Worked example: onsite travel

A client 30 minutes away gets the first 15 minutes of travel each way at no cost, then pays $38 each way for the remaining 15 minutes - $76 in total for the visit (inc GST).

Break-fix vs managed

Paying by the hour rewards the wrong thing.

Hourly IT providers earn more when things break. We earn the same whether you have a bad month or a silent one - so it's in our interest that nothing breaks at all.

Break-fix / hourly
First Assist managed
When you pay
Every time something breaks
One fixed monthly fee for day-to-day support
Provider's incentive
More problems = more revenue
Fewer problems = happier client
Security
Optional extra, often skipped
Essential Eight-aligned, standard
Problems found
After they've cost you downtime
Before your team notices
Budgeting
Unpredictable invoices
Predictable monthly fee, extras published up front

Get your fixed quote in 48 hours.

Tell us how many laptops, desktops and servers you have - we'll send back a single fixed monthly number (inc GST), with the one-off onboarding fee quoted upfront. No obligation, no follow-up hassle.

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Or just call - a real engineer answers:  (03) 6351 5797

Questions about pricing? Read our FAQ